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FAQs
About Prodigi
8
What is Prodigi?
What is Pwinty?
What is Kite?
How does Prodigi work?
What’s the difference between Kite, Pwinty and Prodigi?
View all 8
Products
8
What products do you offer?
Where can I find out more information about the products?
What is classed as a global product?
Do you have a mock-up generator?
Where can I find product templates to setup my images?
View all 8
Printing
11
What is print on demand?
What is a Giclée print?
How long do your Giclée prints last?
What is sublimation?
How are apparel products printed?
View all 11
Integrations
17
How can I integrate with your platform?
Can I send my users through my own checkout?
Can you handle checkout for me?
Do you have a Word Press plug-in?
How can I connect my ecommerce store to Prodigi?
View all 17
Etsy
17
Does Prodigi integrate with Etsy?
How can I connect my Etsy store to Prodigi?
How do I select which products I want Prodigi to fulfil?
What do I need to do when an order comes through?
Will Prodigi keep me informed of any order status updates?
View all 17
Shopify
24
Does Prodigi integrate with Shopify?
Do you have a user guide for the Shopify app?
I’d like to sell a particular product - when will it be available?
Can I order sample products?
Can I create a manual order in shopify?
View all 24
Images
8
What is the best resolution for image files?
What do you mean when you say allow for ‘bleed’?
What type of image files do you require?
What file size do I need for printing good quality prints at different sizes?
How do I set up my artwork so it prints correctly within the product shape?
View all 8
Image library
10
What is the image library?
How do I save images to the image library?
Are there any restrictions on file size or how many images I can store?
How can I find my images within the image library?
Can I download or share the images stored in my image library with other users or third parties?
View all 10
Canvases
6
How are your canvas prints made?
What is Gallery/Image Wrapping?
What is Museum Wrapping?
What is Mirror Wrapping?
What materials are your canvas frames made from?
View all 6
Frames
4
What are the size of the mounts (mats) for mounted and framed prints?
What does the 1.4, 2.0 or 3.2mm mount size refer to?
Does the size listed for frames refer to the overall size?
Can I create borders when ordering with the manual order form?
Ordering
8
How do I place orders?
Is there a minimum number of sales I need to commit to?
What do your order statuses mean?
Why hasn’t my order been processed yet?
What if I (or my customer) want to cancel my order?
View all 8
Production & manufacturing
4
What are average production times?
What is dropshipping?
What is “white-label dropshipping”?
Will my customers know that Prodigi fulfils my orders?
Packaging
4
How are your products packaged for shipping?
Is your service completely white-label?
Can I customise the packaging?
Are the cost prices listed on the delivery note?
Shipping
15
Where are your printing partners based?
Where can you ship to?
What if I need to change the shipping address?
What shipping or courier options are there?
What different shipping options do you support?
View all 15
Returns & cancellations
6
What rights do my customers have to cancel orders?
If the client returns the product, where will it be sent?
What if the recipient’s address was wrong?
If a customer returns a print for a refund, how would that be handled?
What if the product is lost in transit?
View all 6
Payments & pricing
9
How does the pricing system work?
Where can I find a full list of Prodigi prices?
How do I pay you for the orders?
How does invoicing work?
How do currency conversions work?
View all 9
Taxation
26
How will sales taxes and/or VAT be applied to our invoices?
How does VAT work in the EU?
What are the annual EU distance selling thresholds for VAT?
What is sales tax nexus?
What are the sales tax implications for dropshipping in the US?
View all 26
Print API
16
Can I use your Print API if I’m not a developer?
What’s the difference between Sandbox and Live?
How do I find my API keys?
Do Sandbox and Live have different API keys?
Why am I seeing different prices for Sandbox and Live?
View all 16
Prodigi Platforms (Formerly Kite)
1
What is Kite / Prodigi Platforms?
Mobile SDK
1
Can I use your iOS SDK to integrate with the Print API?
Brexit
3
What will happen to orders when Brexit happens?
Will export declarations need to change after Brexit?
How will export declaration information be captured?
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