Ordering

How do I place orders?
EtsyThe most popular way to place orders is by using our print API or Manual Order Form (which we affectionately call “The MOF”). Alternatively, we have...
Mon, 21 Aug, 2023 at 2:59 PM
Is there a minimum number of sales I need to commit to?
No, there are no minimum orders and no monthly fees. All of our products are printed on demand. So you only pay for what you sell, when you sell it. And...
Mon, 21 Aug, 2023 at 3:14 PM
What do your order statuses mean?
Open means that your order has been received. In production means that your order has been allocated to a lab and is in the process of being worked on. ...
Mon, 21 Aug, 2023 at 3:14 PM
Why hasn’t my order been processed yet?
It can be frustrating if an order doesn’t ship when you expect it to and our customer support team will be happy to investigate if you have any concerns rel...
Mon, 21 Aug, 2023 at 3:15 PM
What if I (or my customer) want to cancel my order?
Once an order has been submitted it may not be possible to cancel it as some orders go straight into production.  However, in other cases there is an op...
Mon, 21 Aug, 2023 at 3:15 PM
What rights do my customers have to cancel orders?
Prodigi is domiciled in the UK.  All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK ...
Mon, 21 Aug, 2023 at 3:16 PM
Can I create borders when ordering with the Manual order form?
Yes, our cropper feature allows you to create borders with the manual order form.
Mon, 21 Aug, 2023 at 3:17 PM
I’ve forgotten my password for the pwinty dashboard, how do I reset it?
Please go to: dashboard.prodigi.com/password-reset to reset your password.
Mon, 21 Aug, 2023 at 3:17 PM