Our shipping cost price covers pick, pack, handling and packaging and is also a flat rate to offer simplicity for clients and their end customers. We prefer to put these costs of these services into the shipping price rather than bake it into the product price.
All of our UK shipping costs are a 'flat rate', which means for some orders it will be over the true cost of the shipping charge. Overall we aim to breakeven on our shipping costs and it is not considered a profit centre.
Simplicity is key to our approach – one flat rate no matter how many items or wherever the items are going in the UK - e.g. offshore or channel islands, etc. We believe this provides the best overall customer experience.