Prodigi
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Knowledge base
FAQs
About Prodigi
7
What is Prodigi?
What is Pwinty?
What is Kite?
How does Pwinty work?
What’s the difference between Kite, Pwinty and Prodigi?
View all 7
Brexit
1
What will happen to orders when Brexit happens?
Integration
4
What’s the easiest way to integrate with the platform?
Can I send my users through my own checkout?
Can you handle checkout for me?
Do you have a Word Press plug-in?
Products
5
What products do you offer?
Where can I find out more information about the products?
What is classed as a global product?
Do you have a mock-up generator?
Where can I find templates?
Printing
9
What is print on demand?
What is a Giclée print?
How long do your Giclée prints last?
What is your colour management process?
Can your Giclée prints be mounted to different materials?
View all 9
Canvases
6
How are your canvas prints made?
What is Gallery/Image Wrapping?
What is Museum Wrapping?
What is Mirror Wrapping?
What materials are your canvas frames made from?
View all 6
Frames
3
What are the size of the mounts for mounted and framed prints?
What does the 1.4mm and 2mm mount size refer to?
Does the size listed for frames refer to the overall size?
Production
4
What are average production times?
What is drop shipping?
What is “white-label drop-shipping”?
Will my customers know that Prodigi fulfils my orders?
Packaging
4
How are your products packaged for shipping?
Is your service completely white-label?
Can I customise the packaging?
Are the cost prices listed on the delivery note?
Payments & Pricing
7
How does the pricing system work?
Where can I find a full list of Prodigi prices?
How do I pay you for the orders?
How does invoicing work?
How do currency conversions work?
View all 7
Taxation
6
How will sales taxes and/or VAT be applied to our invoices?
How does VAT work in the EU?
What are the annual EU distance selling thresholds for VAT?
What is sales tax nexus?
What are the sales tax implications for drop shipping in the US?
View all 6
Ordering
7
How do I place orders?
Is there a minimum number of sales I need to commit to?
What do your order statuses mean?
Why hasn’t my order been processed yet?
What if I (or my customer) want to cancel my order?
View all 7
Shipping
11
Where are your printing partners based?
Where can you ship to?
What if I need to change the shipping address?
What shipping or courier options are there?
What’s the difference between budget and standard shipping?
View all 11
Returns
5
If the client returns the product, where will it be sent?
What if the recipient’s address was wrong?
If a customer returns a print for a refund, how would that be handled?
What if the product is lost in transit?
What if the product is damaged in transit?
Images
5
What resolution do images need to be?
What do you mean when you say allow for ‘bleed’?
What type of file do you require?
What file size do I need for printing good quality prints at different sizes?
How do I set up my artwork so it prints correctly within the product shape?
Print API
11
Can I use your Print API if I’m not a developer?
What’s the difference between Sandbox and Live?
How do I find my API keys?
Do Sandbox and Live have different API keys?
Why am I seeing different prices for Sandbox and Live?
View all 11
Prodigi Platforms (Formerly Kite)
1
What is Kite / Prodigi Platforms?
Mobile SDK
1
Can I use your iOS SDK to integrate with the Print API?
Shopify
7
How do I configure Carrier Service shipping?
Can I create a manual order in shopify?
Can I order sample products?
How often am I charged?
I’d like to sell a particular product. When will it be available?
View all 7
Help Desk Software
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