Prodigi

About Prodigi 7

• What is Prodigi?
• What is Pwinty?
• What is Kite?
• How does Pwinty work?
• What’s the difference between Kite, Pwinty and Prodigi?

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Brexit 1

• What will happen to orders when Brexit happens?

Integration 4

• What’s the easiest way to integrate with the platform?
• Can I send my users through my own checkout?
• Can you handle checkout for me?
• Do you have a Word Press plug-in?

Products 5

• What products do you offer?
• Where can I find out more information about the products?
• What is classed as a global product?
• Do you have a mock-up generator?
• Where can I find templates?

Printing 9

• What is print on demand?
• What is a Giclée print?
• How long do your Giclée prints last?
• What is your colour management process?
• Can your Giclée prints be mounted to different materials?

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Canvases 6

• How are your canvas prints made?
• What is Gallery/Image Wrapping?
• What is Museum Wrapping?
• What is Mirror Wrapping?
• What materials are your canvas frames made from?

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Frames 3

• What are the size of the mounts for mounted and framed prints?
• What does the 1.4mm and 2mm mount size refer to?
• Does the size listed for frames refer to the overall size?

Production 4

• What are average production times?
• What is drop shipping?
• What is “white-label drop-shipping”?
• Will my customers know that Prodigi fulfils my orders?

Packaging 4

• How are your products packaged for shipping?
• Is your service completely white-label?
• Can I customise the packaging?
• Are the cost prices listed on the delivery note?

Payments & Pricing 7

• How does the pricing system work?
• Where can I find a full list of Prodigi prices?
• How do I pay you for the orders?
• How does invoicing work?
• How do currency conversions work?

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Taxation 6

• How will sales taxes and/or VAT be applied to our invoices?
• How does VAT work in the EU?
• What are the annual EU distance selling thresholds for VAT?
• What is sales tax nexus?
• What are the sales tax implications for drop shipping in the US?

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Ordering 7

• How do I place orders?
• Is there a minimum number of sales I need to commit to?
• What do your order statuses mean?
• Why hasn’t my order been processed yet?
• What if I (or my customer) want to cancel my order?

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Shipping 11

• Where are your printing partners based?
• Where can you ship to?
• What if I need to change the shipping address?
• What shipping or courier options are there?
• What’s the difference between budget and standard shipping?

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Returns 5

• If the client returns the product, where will it be sent?
• What if the recipient’s address was wrong?
• If a customer returns a print for a refund, how would that be handled?
• What if the product is lost in transit?
• What if the product is damaged in transit?

Images 5

• What resolution do images need to be?
• What do you mean when you say allow for ‘bleed’?
• What type of file do you require?
• What file size do I need for printing good quality prints at different sizes?
• How do I set up my artwork so it prints correctly within the product shape?

Print API 11

• Can I use your Print API if I’m not a developer?
• What’s the difference between Sandbox and Live?
• How do I find my API keys?
• Do Sandbox and Live have different API keys?
• Why am I seeing different prices for Sandbox and Live?

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Prodigi Platforms (Formerly Kite) 1

• What is Kite / Prodigi Platforms?

Mobile SDK 1

• Can I use your iOS SDK to integrate with the Print API?

Shopify 7

• How do I configure Carrier Service shipping?
• Can I create a manual order in shopify?
• Can I order sample products?
• How often am I charged?
• I’d like to sell a particular product. When will it be available?

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