Prodigi

About Prodigi 8

• What is Prodigi?
• What is Pwinty?
• What is Kite?
• How does Prodigi work?
• What’s the difference between Kite, Pwinty and Prodigi?

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Products 8

• What products do you offer?
• Where can I find out more information about the products?
• What is classed as a global product?
• Do you have a mock-up generator?
• Where can I find product templates to setup my images?

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Printing 11

• What is print on demand?
• What is a Giclée print?
• How long do your Giclée prints last?
• What is sublimation?
• How are apparel products printed?

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Integrations 17

• How can I integrate with your platform?
• Can I send my users through my own checkout?
• Can you handle checkout for me?
• Do you have a Word Press plug-in?
• How can I connect my ecommerce store to Prodigi?

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Etsy 17

• Does Prodigi integrate with Etsy?
• How can I connect my Etsy store to Prodigi?
• How do I select which products I want Prodigi to fulfil?
• What do I need to do when an order comes through?
• Will Prodigi keep me informed of any order status updates?

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Shopify 24

• Does Prodigi integrate with Shopify?
• Do you have a user guide for the Shopify app?
• I’d like to sell a particular product - when will it be available?
• Can I order sample products?
• Can I create a manual order in shopify?

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Images 8

• What is the best resolution for image files?
• What do you mean when you say allow for ‘bleed’?
• What type of image files do you require?
• What file size do I need for printing good quality prints at different sizes?
• How do I set up my artwork so it prints correctly within the product shape?

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Image library 10

• What is the image library?
• How do I save images to the image library?
• Are there any restrictions on file size or how many images I can store?
• How can I find my images within the image library?
• Can I download or share the images stored in my image library with other users or third parties?

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Canvases 6

• How are your canvas prints made?
• What is Gallery/Image Wrapping?
• What is Museum Wrapping?
• What is Mirror Wrapping?
• What materials are your canvas frames made from?

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Frames 4

• What are the size of the mounts (mats) for mounted and framed prints?
• What does the 1.4, 2.0 or 3.2mm mount size refer to?
• Does the size listed for frames refer to the overall size?
• Can I create borders when ordering with the manual order form?

Ordering 8

• How do I place orders?
• Is there a minimum number of sales I need to commit to?
• What do your order statuses mean?
• Why hasn’t my order been processed yet?
• What if I (or my customer) want to cancel my order?

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Production & manufacturing 4

• What are average production times?
• What is dropshipping?
• What is “white-label dropshipping”?
• Will my customers know that Prodigi fulfils my orders?

Packaging 4

• How are your products packaged for shipping?
• Is your service completely white-label?
• Can I customise the packaging?
• Are the cost prices listed on the delivery note?

Shipping 15

• Where are your printing partners based?
• Where can you ship to?
• What if I need to change the shipping address?
• What shipping or courier options are there?
• What different shipping options do you support?

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Returns & cancellations 6

• What rights do my customers have to cancel orders?
• If the client returns the product, where will it be sent?
• What if the recipient’s address was wrong?
• If a customer returns a print for a refund, how would that be handled?
• What if the product is lost in transit?

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Payments & pricing 9

• How does the pricing system work?
• Where can I find a full list of Prodigi prices?
• How do I pay you for the orders?
• How does invoicing work?
• How do currency conversions work?

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Taxation 26

• How will sales taxes and/or VAT be applied to our invoices?
• How does VAT work in the EU?
• What are the annual EU distance selling thresholds for VAT?
• What is sales tax nexus?
• What are the sales tax implications for dropshipping in the US?

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Print API 16

• Can I use your Print API if I’m not a developer?
• What’s the difference between Sandbox and Live?
• How do I find my API keys?
• Do Sandbox and Live have different API keys?
• Why am I seeing different prices for Sandbox and Live?

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Prodigi Platforms (Formerly Kite) 1

• What is Kite / Prodigi Platforms?

Mobile SDK 1

• Can I use your iOS SDK to integrate with the Print API?

Brexit 3

• What will happen to orders when Brexit happens?
• Will export declarations need to change after Brexit?
• How will export declaration information be captured?