If you’ve had a change of heart, or deleted our Shopify app by accident, don’t panic!

If you have previously deleted the Shopify app, you can simply reinstall it and all of your old collections and products will be there waiting for you.

However, any orders placed during the period of time when you did not have the app installed won’t have been sent to us. This is because the app is a necessary component of the fulfilment process. 

Unfortunately, these orders have missed the boat entirely. You will need to place any orders that are missing from the Orders section using our simple manual order form. Don’t worry though  - you’ll only be charged for orders successfully sent to us.