Orders that require personalisation will be paused by the app and held to allow you to make any necessary adjustments.
Upon receiving a personalised order, simply log into the Prodigi app, click ‘orders’ and find the order marked as ‘manual’ from your order list. You can then use the order number to check the customer's specific request back in Shopify, before returning to the app and clicking ‘edit order item’ to upload the personalised artwork.