Integrations

Can I change the image on a product after configuring it for automatic fulfilment?
Of course! To change an image on a product configured for automatic fulfilment, simply click ‘Edit’, select the bin icon at the bottom to remove and upload ...
Tue, 22 Aug, 2023 at 3:51 PM
Will Prodigi keep me informed of any order status updates?
Of course! Order status updates will automatically be sent directly to both your and your customers. You can also view the details of your order in your Pro...
Tue, 22 Aug, 2023 at 3:51 PM
If I delete an order in Prodigi, will it disappear in my store?
No. If you ignore or delete an unsubmitted order in your Prodigi account, it won’t affect the order in your store.
Tue, 22 Aug, 2023 at 3:51 PM
Can I edit the delivery address on an order?
Unfortunately, we don’t currently support this function. If you need to edit the delivery address on an order, you’ll need to remove the draft order and sub...
Tue, 22 Aug, 2023 at 3:52 PM
How do I remove orders from my Prodigi dashboard?
Log in to your Prodigi dashboard, navigate to ‘Orders’, then click into the order that you’d like to remove. Next, click the three dots in the upper right-h...
Tue, 22 Aug, 2023 at 3:52 PM
How do I configure shipping rates for products, ready for automatic fulfilment?
For each product listed in your store and configured for automatic fulfilment with Prodigi, you can choose whether you’d like your order to be sent via a Bu...
Tue, 22 Aug, 2023 at 3:53 PM
How do I disconnect my ecommerce store from Prodigi?
Log in to your Prodigi dashboard, navigate to ‘Sales channels’, then click ‘Configure’ next to the name of the store connection you want to delete. Next, cl...
Tue, 22 Aug, 2023 at 3:53 PM