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Ordering

How do I place orders?
You can either place orders using the API, our Shopify app or using our Manual order form (MOF). 
Thu, 19 Sep, 2019 at 3:08 PM
Is there a minimum number of sales I need to commit to?
No - there is no minimum order, and no monthly subscription fee either.  All of our products are printed on demand. So you only pay for what you sell, w...
Thu, 19 Sep, 2019 at 3:14 PM
What do your order statuses mean?
‘Open’ means that your order has been received. ‘In Production’ means that your order has been allocated to a lab and is in the process of being worked ...
Thu, 19 Sep, 2019 at 3:14 PM
Why hasn’t my order been processed yet?
What to do when an order hasn’t shipped when you expected it to  It can be frustrating if an order doesn’t ship when you expect it to.  Our customer su...
Thu, 19 Sep, 2019 at 3:15 PM
What if I (or my customer) want to cancel my order?
Once an order has been submitted it may not be possible to cancel it as orders go straight into production. However, in some cases there is an option to can...
Thu, 19 Sep, 2019 at 3:16 PM
What rights do my customers have to cancel orders?
Prodigi is domiciled in the UK.  All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK ...
Thu, 19 Sep, 2019 at 3:18 PM
Can I create borders when ordering with the Manual order form?
Yes, our new cropper feature allows you to create borders with the Manual order form. 
Thu, 19 Sep, 2019 at 3:18 PM