Returns & cancellations

What rights do my customers have to cancel orders?
Prodigi is domiciled in the UK.  All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK ...
Mon, 21 Aug, 2023 at 3:36 PM
If the client returns the product, where will it be sent?
There is no option to set your return address for orders. We do not accept returns of unwanted items but we may collect damaged or incorrect items for inves...
Mon, 21 Aug, 2023 at 3:36 PM
What if the recipient’s address was wrong?
If the recipient's address was wrong, then you're held responsible. The delivery service will usually send the package back to the return address (w...
Mon, 21 Aug, 2023 at 3:37 PM
If a customer returns a print for a refund, how would that be handled?
Any returns or problems that occur because of our error will be handled at our expense. In cases where your customers would like to exchange or return a pro...
Thu, 19 Sep, 2019 at 3:50 PM
What if the product is lost in transit?
If your sent order is lost in the mail, no worries, we'll make it and send it again.
Thu, 19 Sep, 2019 at 3:50 PM
What if the product is damaged in transit?
We ask for a photo of the damaged goods, and we'll then gladly send a free replacement.
Mon, 21 Aug, 2023 at 3:39 PM